These frequently asked questions and answers should help you find out what you need to know, quickly. If you still need assistance don’t hesitate to contact us!
Midleton Distillery Experience will be closed 24th to 27th December.
I have a question about an experience of booking
If your query is about an Experience or a booking, please contact our team at the Brand Homes on +353 21 461 3594, 10am-6pm.
Midleton Distillery Experience will be closed 24th to 27th December.
My card is declined what can I do?
Sorry that you are having issues completing your order. You can try some of these steps to help:
Try using a different payment card if you have another
Ensure the postal code provided at the checkout is same as the associated with the payment card
Try adding your billing address manually at the checkout (don’t use the checkbox)
Contact your bank as there may be an issue with your card
I’m getting an Eircode / Postal Code Error at the checkout, why?
Our checkout uses postcode validation for verification & security purposes. Please ensure your Billing Eircode or Postal Code matches the Eircode or Postal code associated with payment card.
Which countries do we deliver to?
We ship to the Republic of Ireland, United Kingdom (Northern Ireland, England, Wales, Scotland), Germany, Austria, The Netherlands, Italy, Spain, Switzerland, South Africa, Australia, New Zealand, Singapore, Japan and China.
Will I have to pay import duties on my order?
All orders have taxes and duties included in the total cost at the point of ordering.
How long will my order take to be delivered?
Estimated delivery times below:
Ireland:Â 1- 2 working days.
UK: 2-5 working days.
Rest of the World may take 7- 10 working days.
(Please note that orders for delivery outside EU may be held in customs pending clearance and may incur additional delays.)
Can you deliver alcohol to USA/Canada?
Unfortunately not. As alcohol is a restricted item, we are limited to the countries we can deliver to. US and Canadian Customs will not allow us to deliver there.
How will my order be delivered?
We provide a courier service to deliver your order to you. This will ensure that  you receive a fast and efficient service from us. You will also receive a tracking number for your order, so you can monitor the progress of your shipment.
What happens if my order gets lost/damaged?
Every order we send, has its own individual tracking number, and any lost/damaged orders will be investigated with the courier service. We will always endeavor to replace lost/damaged orders asap, to avoid any unnecessary delays to you.
